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Ticket #

Submitted:

'background: #ffc107; color: #000;', 'in_progress' => 'background: #17a2b8; color: #fff;', 'resolved' => 'background: #28a745; color: #fff;', 'closed' => 'background: #6c757d; color: #fff;' ]; $status_text = ucfirst(str_replace('_', ' ', $ticket['ticket_status'])); ?>

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Your Follow-up #' . ($index + 1) . ':

' . nl2br(htmlspecialchars($response)) . '

'; } } } } ?>

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