Privacy Policy

1. Introduction

Welcome to Relevant Reflex ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online survey platform and related services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you disagree with any part of this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Registration Information: Name, email address, date of birth, gender, postal code
• Profile Information: Occupation, income range, interests, preferences, household information
• Survey Responses: Your answers to survey questions and research studies
• Communication Data: Messages you send to our support team

2.2 Technical Information

• IP address and location data
• Browser type and version
• Device information (type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies

2.3 Financial Information

For payment processing, we may collect:

• UPI ID or UPI-linked mobile number (for reward transfers)
• Bank account details (for direct transfers)
• Payment method preferences

3. How We Use Your Information

3.1 Primary Uses

• Survey Matching: To match you with relevant survey opportunities based on your demographics and interests
• Account Management: To create and maintain your account, process registrations, and provide customer support
• Payment Processing: To calculate, process, and distribute rewards for completed surveys
• Communication: To send you survey invitations, account updates, and important service announcements

3.2 Secondary Uses

• To improve our platform and user experience
• To prevent fraud and maintain platform security
• To comply with legal obligations and regulatory requirements
• To conduct internal research and analytics

4. Information Sharing and Disclosure

4.1 Survey Partners

We may share anonymized or aggregated survey data with our research partners and clients. Individual responses are never linked to personal identifiers without explicit consent.

4.2 Service Providers

We work with trusted third-party service providers who assist us with:

• Payment processing
• Email delivery services
• Data hosting and security
• Customer support platforms

4.3 Legal Requirements

We may disclose your information if required by law, court order, or to:

• Comply with legal processes
• Protect our rights and property
• Prevent fraud or security threats
• Protect the safety of our users

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

5.1 Security Measures

We implement industry-standard security measures to protect your information:

• SSL encryption for all data transmissions
• Secure database storage with access controls
• Regular security audits and updates
• Employee training on data protection
• Multi-factor authentication for admin access

5.2 Data Breach Response

In the unlikely event of a data breach, we will:

• Notify affected users within 72 hours
• Report to relevant authorities as required
• Take immediate steps to secure the breach
• Provide guidance on protective measures

6. Your Rights and Choices

Under applicable data protection laws, you have the following rights:

6.1 Access and Portability

• Request a copy of your personal data
• Download your data in a portable format
• View your survey history and earnings

6.2 Correction and Updates

• Update your profile information
• Correct inaccurate data
• Modify communication preferences

6.3 Deletion and Restriction

• Request deletion of your account and data
• Restrict processing of certain information
• Object to specific uses of your data

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us analyze platform usage and improve performance
• Functional Cookies: Remember your preferences and settings
• Targeting Cookies: Used to deliver relevant survey opportunities

7.2 Advertising and Analytics Cookies

We use third-party advertising and analytics services, including Google Ads and Google Analytics. These services may set cookies on your device to:

• Measure the effectiveness of our advertising campaigns
• Show you relevant advertisements on other websites
• Analyze how visitors use our website

Google's use of advertising cookies enables it to serve ads based on your prior visits to our site. You may opt out of personalized advertising by visiting Google Ad Settings.

For more information on how Google uses data when you use our site, visit: How Google uses data from sites that use Google services.

7.3 Cookie Consent

On your first visit to our website, you will see a cookie consent banner. You may accept all cookies or decline non-essential cookies. Essential cookies required for the platform to function will always remain active. You can change your preferences at any time by clearing your browser cookies.

7.4 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may limit platform functionality.

8. Data Retention

We retain your information for the following periods:

• Active Accounts: Data retained while account is active
• Inactive Accounts: Data retained for 2 years after last activity
• Survey Data: Anonymized responses may be retained for research purposes
• Financial Records: Retained for 7 years as per legal requirements
• Marketing Communications: Until you unsubscribe

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately.

Parents or guardians who believe their child has provided information to us should contact us immediately.

10. International Data Transfers

While we primarily operate within India, some of our service providers may be located internationally. When we transfer data outside India, we ensure:

• Adequate protection through contractual safeguards
• Compliance with applicable data transfer regulations
• Use of standard contractual clauses where required

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will:

• Notify users of material changes via email
• Post updates on our website
• Provide a clear summary of changes
• Allow reasonable time for review before changes take effect

Continued use of our services after policy updates constitutes acceptance of the changes.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: